English councils have been criticised for failing to properly document how many private rented sector tenure complaints they receive by the National Residential Landlords Association (NRLA).
Over half (56%) of local authorities don’t accurately record the complaint count, data the NRLA obtained using the Freedom of Information Act shows.
Chris Norris, director, policy & campaigns, at the National Residential Landlords Association, said: “What is needed in order to build a private rented sector which is fair and inclusive for all, is for councils to use all of the powers at their disposal.
“These figures show that there is a long way to go before councils deal effectively with the rogue landlords who bring the sector into disrepute.
“Until councils adopt a more effective approach towards recordkeeping, it will be impossible for them to take the steps necessary to enforce regulations.”
Of the local authorities which do accurately record PRS complaints, they deal with an average of 274 complaints per year.
The NRLA estimated that between 2018 and 2021 councils inspected just one in 45 private rented sector properties.
Only 1% resulted in a follow-up prosecution, with 4% of improvement notices resulting in the imposition of a civil penalty.