Tens of thousands of evicted tenants call Shelter’s helpline



More than 1,000 callers a day have contacted Shelter’s emergency helpline in England since covid restrictions eased.

More than 60,000 people have called between July and October, with 70% being homeless or at risk of homelessness.

Andrea Deakin, helpline manager at Shelter, said: “The last year has been hard, and 2022 is going to be just as tough. Now Covid protections have ended and living costs are soaring, we’re answering calls from thousands of people who are homeless or about to be.”

“One of the reasons Shelter can keep its emergency helpline open 365 days a year is through its longstanding partnership with M&S Food. A percentage of every sale from M&S’s festive Food on the Move range, including Christmas sandwiches, goes directly towards the emergency helpline.

“We’re working every day, including Christmas day, to make sure no one faces homelessness alone, but we’ve got our work cut out. By the time we get that call most people have exhausted every other avenue – from the family about to be evicted, to the person facing another night sleeping in their car. As well as helping us to give expert support, everyone who picks something up from M&S’s Food on the Move range, is giving hope for a brighter 2022.”

Shelter said the nature of the calls it receives are evidence that the situation has become extremely urgent.

One in four callers (24%) needed urgent help to find temporary accommodation, while more than one in four (26%) needed help to try and keep hold of their current home.

Shelter warned that difficult winter lies ahead for its services at the frontline of the housing emergency.

Jo Daniels, head of partnerships at M&S said: “We’ve been supporting Shelter since 2005 and are incredibly proud of the work they do.

“Not only do we support through our Festive Food on the Move range, but Shelter is also one of our Sparks charities meaning customers can help every time they shop.”

Comments 1

  1. Shelter are in the ideal position when it comes to the homeless. They can criticise everybody who actually provides housing without doing it themselves. They only advise, they have money (income about £70M/year) why don’t they step up to the plate and actually house some homeless people? Why don’t they lend people in rent arrears the money to pay their rent so they are not made homeless? They could show the PRS how it should be done and they might even learn a few things while they are at it.

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